Measuring the Networked Nonprofit: Using Data to Change the World

By Beth Kanter, Katie Delahaye Paine

The instruments nonprofits have to degree the effect in their social media

Having a social media size plan and technique can now not be an after-thought. it's a requirement of luck. As nonprofits refine their social media perform, their forums predict studies displaying effects. As funders offer cash to help courses that come with social media, they too are looking to see effects. This booklet deals the instruments and techniques wanted for nonprofits that want trustworthy and measurable facts from their social media efforts. utilizing those instruments won't merely increase a nonprofit?s selection making strategy yet will produce results-driven metrics for workers and stakeholders.


  • A hands-on source for nonprofit execs who has to be capable of correctly degree the result of their social media ventures
  • Written by means of renowned nonprofit blogger Beth Kanter and dimension professional Katie Delahaye Paine
  • Filled with instruments, ideas, and illustrative examples which are hugely available for nonprofit professionals

This vital source will provide savvy nonprofit pros the knowledge had to produce measurable effects for his or her social media.

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Metrics to degree High-Level Engagement The workforce at KKS was once savvy sufficient approximately social media to understand that sooner or later, regardless of how stable their content material is, a few percent in their fans, viewers, or likes gets bored or develop into passive observers, and their dating will stagnate. So to be able to in attaining its ambitions, KKS must degree no matter if its relationships with the Veronicas of the area are progressing. Beth means that they tune the next as measures of high-level engagement: • the share of holiday makers who sign up for the e-newsletter • the proportion of people that stopover at the location greater than 3 or 4 instances a month • the share who stopover at greater than pages • the share of people that spend a couple of minute at the website most vital, KKS must examine the content material and actions that the association is producing and evaluate them to the measures to work out if there's a connection. whilst the assembly ended, that they had agreed on metrics for the 3 degrees of engagement. the good news during this state of affairs is that Veronica hasn’t gotten bored. She loves the “Feline Finder App” that she downloaded and is utilizing it to attach her neighbors with new kittens. She will get confident suggestions from her pals at the issues she’s despatched alongside. She now's able to circulate to the top point of ninety four c06. indd ninety four Measuring the Networked Nonprofit 21/08/12 6:06 PM engagement by way of taking a number of of the main wanted activities on behalf of KKS: donating to or volunteering for the guard, and even perhaps adopting a kitten. Beth pulls up her information concerning the variety of new adoptions, donors, the volume in keeping with donation, and the variety of visits to the Donate right here web page. She has  famous the rise over the years, not only the uncooked numbers. utilizing her spreadsheet, she correlates the raises in site visitors to the Donate the following and Adoption pages with the actions that the communications staff were enforcing. She additionally notes the variety of those who visit the Donate right here web page yet then depart the location with out creating a donation. Her learn exhibits that once they replaced the kitten photograph at the Donate the following web page from a regular tabby to a long-haired Maine coon cat, the variety of humans finishing the adoption software elevated. She makes a observe to perform a little mini pretests on destiny kittens to big name at the web page. The dialogue that follows this discovery results in the construction of the fame Cat Contest (more approximately that during bankruptcy Seven). Measuring pride and long term Engagement Veronica is now firmly settled within the hugely engaged classification. She lately turned the mother of a couple of rescued Maine coon kittens. She is actively engaging in fb threads, retweeting information updates from the KSS fb web page, and sending out YouTube video clips to all of her buddies. And possibly she is convincing her associates to do an analogous. Beth desired to ensure that Veronica was once chuffed along with her courting with KKS, so she checked out Veronica’s loyalty to the reason. How frequently does she give a contribution or volunteer?

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